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Privacy Policy

We understand that your privacy is important. This Privacy Policy explains exactly what information we collect when you use our platform—including your account details, purchase history, and device data—how we use it to fulfill your orders and improve your experience, and the limited circumstances under which we share it with partners (like shipping providers). We are committed to protecting your personal information and encourage you to read the full policy for complete details on your rights and our practices.

Tsahl Privacy Policy

Effective Date: October 6, 2025

This Privacy Policy explains how Tsahl ('we', 'us', or 'our') collects, uses, discloses, and protects your information when you use our gaming e-commerce website and related services (collectively, the 'Services').

1. Information We Collect
    A. Information You Provide Directly to Us

    • Account and Contact Information (name, email, phone number, username, password)

    • Transaction and Billing Information (payment details, shipping address, purchase history)

    • Customer Support Communications (messages, feedback, inquiries)

    B. Information Collected Automatically

    • Device and Usage Information (IP address, browser type, OS, device identifiers)

    • Browsing and Activity Data (pages visited, search history, time spent)

    • Cookies and Tracking Technologies (preferences, authentication, analytics)

    C. Information from Third Parties

    • Payment Processors (transaction verification and fraud prevention)

    • Marketing Partners (advertising and promotional campaigns)

2. How We Use Your Information

  • To provide and maintain the services – process orders, deliver games, manage accounts

  • To improve and personalize – recommend games, tailor content, optimize user experience

  • Marketing and communication – send promotional offers, updates, newsletters (with consent)

  • Security and fraud prevention – detect unauthorized activity, prevent fraud, protect accounts

  • Legal compliance – meet legal obligations, enforce terms, respond to lawful requests

3. Disclosure of Your Information

  • Service Providers – payment processors, cloud hosting, customer support vendors

  • Marketing and Advertising Partners – for targeted offers and promotions (if consented)

  • Legal and Law Enforcement – when required by law or legal process

  • Business Transfers – in case of merger, acquisition, or sale of assets

4. Children's Privacy

Our services are not directed to children under 13 (or the minimum age required by law in Saudi Arabia). We do not knowingly collect personal information from children without parental consent. If we learn that such data was collected, it will be promptly deleted.

5. Data Security

We use industry-standard security measures (encryption, access controls, secure servers) to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Privacy Rights

  • Access to your personal information

  • Rectification of inaccurate or incomplete data

  • Deletion of your personal information

  • Opt-out of marketing communications

To exercise your rights, please contact us at:

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new effective date. Major changes may also be sent by email or within the platform.

8. Contact Us

Tsahl Trading
Email:
Address: 4791, Al Rawdha, 9003